JOANN Fabrics and Crafts in Hickory, NC Open now

Reviews about JOANN Fabrics and Crafts

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  August 31, 2020, by Debra Harwell-Braun
  I went in a few weeks ago and needed a remnant measured. The manager had her back to me as she was doing something. I waited about 3 minutes and she finally acknowledged me. Then she called for someone to come and help. This took about another 3 minutes. She seemed bothered by me. I was the only one in the store. Today, I took a Serger that I bought at a JoAnn's store to get help with the threading. I was the only one in the store. Both of the employees in the store said they could not help as they do not know how to thread a Serger. They said I could go to a place in Hildebran that does repair. They were nice enough to write it down for me. The machine is not broken. Then they recommended that I go to Lee Sewing. If the store sells machines, they should provide their employees with some knowledge of how to thread it and how it works. Very disappointed in the lack of customer service/knowledge. No more JoAnn Fabrics for me. Customer service/knowledge is essential.